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How and when your order arrives

Order processing

Orders are processed and dispatched within 1–3 business days. You'll receive a tracking number by email once your order ships.

Delivery estimates

Estimated delivery time after dispatch. Times are estimates, not guarantees, and can vary with customs and carrier volume.

United States7–12 business days
Canada8–15 business days
United Kingdom & Ireland7–14 business days
Europe (DE, FR, NL, ES, IT)8–15 business days
Australia & New Zealand8–15 business days

Shipping cost

Free standard shipping on every order. Product and shipping charges are shown at checkout. Import duties or local taxes are not included and, where applicable, are the responsibility of the recipient.

Tracking

Every order ships with tracking. If your tracking hasn't updated after 5 business days, email us and we'll look into it right away.

Returns

Backed by our 30-day happy-pet guarantee. If something isn't right, contact us within 30 days of delivery for a replacement or refund.