Last updated 2026. If you're not happy, we'll make it right.
You may request a return within 30 days of delivery. Items should be in original condition. For hygiene reasons, used filter cartridges are not returnable.
If your order arrives damaged, defective, or incorrect, email us within 30 days with a photo and we'll send a free replacement or full refund — no return shipping required.
Email support@pawquifer.com with your order number and reason. We'll reply with instructions.
We cover return or replacement costs for damaged, defective, or incorrect items. For other approved returns, return shipping is paid by the customer. Do not send an item back before receiving return instructions and the correct return address.
Once approved (and, where applicable, your return is received), refunds are issued to your original payment method within 5–10 business days.
Nothing in this policy limits mandatory consumer rights that apply where you live.